Feedback Complaints
Communications
At Clean Abilities we pride ourselves in being an open and responsive team. We exist to serve, and our services always have room to improve. One of the keyways we can always improve our services.
We openly seek feedback. We encourage our clients to let us know how we went delivering our services, and we want our clients to be able to let us know in many various ways. Please use the button below to reach out.
Feedback and Complaints From Who?
Anyone, including customers, their families and friends and the broader community, can provide feedback or submit a complaint.
If you need help to provide feedback or a complaint.
- Ask a family member or friend to help you submit your feedback/complaint
- Contact an advocacy service to help you make a complaint
- Access the Translating and Interpreting Service (www.tisnational.gov.au) for assistance
We use the feedback To Improve
Any feedback or complaint provides us with information and data to help our business improve.
- We provide a service delivered by people
- We use products and machines
- We have training to help in-field staff deliver services
- We have training to help office staff understand and manage service delivery
- We have training to help staff understand their rights
- We have training to help staff engage with clients
- We train staff to understand their environment
When we get something right or wrong, we need to try to understand the context. Then we can apply our learning to rebuild the service to reduce the risk of the issue happening again or in the case of positive feedback, making it our business as usual!
What we do Next
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We acknowledge your feedback. Your voice matters, and we appreciate the time you’ve taken to share your thoughts. We let you know we’ve received your comments and are looking into them.
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We investigate. We discuss the matter internally, gather relevant information, and may follow up with you or others to get further details.
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You’ll hear from us. For simple matters, we aim to respond quickly and resolve them efficiently.
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For complex issues, we’ll explain the next steps and expected timelines. We want to resolve matters as soon as possible while keeping you informed and setting reasonable expectations.
What we do When
- We acknowledge all feedback within 24-48hours of the matter being raised.
- Each week that the matter is outstanding, we provide an update as to its progress. The update includes a summary of our next steps and expected timeline.
- We seek to resolve the matter as soon as practically possible, and follow up within 2 weeks of the matter being closed, for your feedback.
Who Else Can Help Me NDIS Commission
The NDIS Quality and Safeguards Commission has a page called How to make a complaint about a provider with information on how to submit a complaint to the Commission.
Ways to make a complaint to the Commission about a provider include:
- by phone: 1800 035 544 (interpreters available) or TTY 133 677
- via the National Relay Service—ask for 1800 035 544
- or by completing the online Complaint Contact Form.
The Commission has fact sheet with information on how complaints are handled.
Is There Anyone Else Yes
- If you are not happy with the NDIA’s actions, contact the Commonwealth Ombudsman on 1300 362 072
Our Commitment
CleanAbilities Australia is committed to promoting safe, dignified, and effective in-home service delivery. By supporting OHS compliance through practical, respectful inspections, we help safeguard the people who care for others—because a safe environment is essential for quality care.
Services We Support
NDIS
Group Home Providers
Aged Care
Real Estate Agent
